Our Returns, Refunds & Complaints Process
Flower Delivery Stratford: Satisfaction and Freshness Guarantee
At Flower Delivery Stratford, we are fully committed to delivering a delightful flower gifting experience to every customer. As Stratford’s trusted local florist, it’s our priority to provide only the freshest flowers to homes and businesses in the local area. If you’re not completely satisfied with your order, or your flowers aren’t as fresh as promised, our clear Returns, Refunds, and Complaints processes are here to support you.
Fresh Flowers Guarantee in Stratford
We guarantee that all flowers delivered by Flower Delivery Stratford are hand-selected by expert florists and arranged fresh on the day of dispatch. Our blooms are sourced daily, ensuring the highest quality and longevity. Your arrangement is guaranteed to stay fresh and beautiful for at least five days from the date of delivery provided they are cared for according to our flower care instructions. Should your flowers fade prematurely in this freshness window, please see our Refund & Replacement Options below.
Damaged-On-Arrival Policy
Your satisfaction matters to us, which is why we take every precaution to ensure your order arrives in perfect condition. However, if your flowers are visibly damaged, wilted, or otherwise not as described at the point of delivery, please notify us within 48 hours. Having a description of the issue and a photo of the damaged flowers helps us respond quickly and appropriately. We’ll assess your case and offer a suitable remedy to restore your confidence in our service.
Refund & Replacement Options
If you are dissatisfied with your flower delivery due to quality issues, premature wilting within the five-day freshness guarantee, or accidental damage during transit, Flower Delivery Stratford is here to make it right. Depending on the circumstances, we offer the following options:
- Replacement: We can arrange for a new bouquet to be delivered to you as soon as possible, at no extra cost.
- Full Refund: Should you prefer, we can issue a full refund for your order. Refunds are processed to your original payment method within a reasonable timeframe.
Our team assesses every complaint on a case-by-case basis to ensure you receive a fair and prompt resolution.
Complaints Process
We value all feedback, whether positive or constructive, and are continuously working to improve our service. If you wish to make a complaint, please contact our customer care team with your order details, a clear description of your concern, and any supporting photographs if relevant. Our customer service team will acknowledge receipt of your complaint within two business days and endeavour to resolve your issue within five business days. We take every complaint seriously and use your feedback to strengthen our commitment to exceptional local Stratford floral service.
Why Choose Flower Delivery Stratford?
As a proud Stratford florist, we serve households, businesses, and the wider community with care, reliability, and a passion for flowers. Every arrangement is delivered with our Fresh Flowers Guarantee, and our customer-first approach assures you of both beautiful blooms and peace of mind. Thank you for trusting us with your floral gift needs.
