Welcome to Flower Delivery Stratford. These Terms and Conditions (“Terms”) govern your use of our website, online ordering process, and flower delivery services in Stratford and the surrounding areas. Please read these Terms carefully before placing an order with us. By accessing our online flower delivery service or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.
These Terms apply to all online orders for flower delivery placed with Flower Delivery Stratford, whether deliveries are to addresses within Stratford itself or to the adjoining neighbourhoods and areas. Customers in the broader Stratford region ordering through our website are subject to the same terms, irrespective of order size or delivery location (within our coverage zones).
Our online flower delivery service is designed to be straightforward and convenient, ensuring customers in Stratford and surrounding areas can send flowers quickly and reliably. To place an order:
After your order is placed, you will receive a confirmation number and an email acknowledging receipt of your order. This acknowledgment does not confirm acceptance of your order, but acts as confirmation that we are reviewing your request. We reserve the right to cancel an order prior to acceptance, as explained further below. Once your order is accepted and processed, a further email will confirm dispatch or provide an estimated delivery window. Orders are processed according to daily cut-off times, and delivery dates are not guaranteed during busy periods, adverse weather, or other factors beyond our control.
Due to seasonal availability and supply variations, certain flowers or specific products pictured or described on our website may not always be in stock. In such instances, we reserve the right to substitute unavailable stems or items with those of equal or greater value and similar style or appearance, ensuring your flower delivery in Stratford maintains its quality and aesthetic. If a significant substitution is necessary, we will endeavour to contact you for instruction. All images on our website are for illustrative purposes; actual arrangements may vary.
Full payment must be made at the time of placing your online order for flower delivery in Stratford. We accept payment via major debit and credit cards, as specified at checkout. All prices are displayed in Pound Sterling (£) and are inclusive of VAT where applicable, unless otherwise stated. Delivery charges, if applicable, are clearly stated during the order process and added to your total cost.
By providing payment information, you represent and warrant that you are authorised to use the selected payment method. We do not store your payment card details; your transaction is securely processed through approved payment gateways in compliance with data protection requirements.
If a payment is declined, your order will not be processed, and we are under no obligation to fulfil your delivery. Should any pricing error occur on our website, we reserve the right to cancel any affected orders and will offer the option to reconfirm your order at the correct price or cancel for a full refund.
We deliver across Stratford and certain nearby areas as specified on our website. During checkout, please confirm your desired location falls within our current coverage. Orders for areas outside our delivery range may be declined or incur additional charges, which we will communicate to you.
Deliveries are made to residential addresses, businesses, hospitals (where allowed), and other locations as permitted. Please provide accurate details for both recipient and destination, including contact numbers where appropriate. Deliveries cannot always be made at specific times, but we strive to meet preferred delivery slots. If the recipient is unavailable at delivery, we may leave flowers with a neighbour or in a safe place (if specified), or attempt re-delivery at our discretion. Unsuccessful deliveries may incur additional charges for redelivery.
You may cancel your flower order for delivery in Stratford up to 24 hours before the scheduled delivery date for a full refund. Cancellations must be initiated via your account portal or by contacting our customer services as soon as possible. Orders cancelled within 24 hours prior to the scheduled delivery date may still be charged in full, particularly for bespoke or perishable products that have been prepared or dispatched.
Requests to amend recipient details, delivery addresses, or order contents can be considered if received with reasonable notice prior to dispatch. We cannot guarantee that late requests can be accommodated. Please check all order details carefully at the time of purchase to avoid disappointment.
In the rare case we are unable to fulfil your order (for example, due to supply issues or unexpected operational difficulties), we will inform you as soon as possible and offer a full refund or suitable alternative.
Due to the perishable nature of fresh flowers and plants, returns are generally not accepted unless the products are defective, damaged in transit, or incorrectly supplied. Should you be unhappy with the condition of your order, please contact us within 24 hours of delivery with photographic evidence, and we will review your complaint.
Where issues are confirmed, we may offer a replacement, partial refund, or full refund at our discretion. Claims made more than 24 hours after delivery or without proof of issue may not be eligible for refund or replacement.
We will not be liable for any loss or damage arising from:
Our maximum liability for any valid claim relating to an order shall not exceed the purchase price paid for that order. Nothing in these Terms shall affect your statutory rights or exclude our liability for death or personal injury resulting from our negligence, fraud, or other liabilities that cannot be excluded under UK law.
All content on the Flower Delivery Stratford website, including images, logos, product names, and descriptions, are owned or licenced by us and may not be used, copied, or reproduced without prior written consent.
We handle your personal data in accordance with applicable UK data protection laws. Information provided when placing an order for flower delivery in Stratford is used exclusively to process and deliver your purchase, communicate with you about your order, and as described in our Privacy Policy. We do not sell or share your data with third parties unless necessary to fulfil your order (such as passing delivery details to a courier) or where required by law.
We reserve the right to amend these Terms at any time without prior notice. Updated Terms will be published on our website; continued use of our services after any amendments constitutes acceptance of the revised Terms. You are encouraged to review these Terms periodically to ensure you are aware of any changes.
These Terms and any contracts concluded in accordance with them are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, wish to make a complaint, or require support with your order, please refer to the contact information provided on our website. We strive to address all enquiries promptly and to resolve any issues courteously and fairly.
By placing an online flower delivery order through Flower Delivery Stratford, you confirm your understanding and acceptance of these Terms and Conditions. These terms apply consistently to all customers in Stratford and neighbouring areas. We aim to provide a reliable, high-quality service and appreciate your understanding of the conditions required to fulfill your order efficiently. Thank you for choosing Flower Delivery Stratford.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stratford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stratford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
